Tool Service And Repair

Step 1.

Complete the e-form below

Ensure that the address details are as accurate as possible – details are really helpful e.g., collect from Reception or Stores 1. In addition, you could let us know your ///what3words. This will also help us when we are delivering the tool back to you.

Enter your name, email and phone number, we will need this to contact you about a quote or to discuss your options.

Step 2.

Tool Collection

Let us know if you need us to arrange a carrier to collect the tool. There is a charge for this service so we will need a payment or order number. Your tool will be collected by a Star Fasteners approved courier and taken to our in-house service centre.

Step 3.

Tool Details

Enter the make, model and any unique serial / reference numbers.

Star Fasteners will engrave the tool with a unique reference number, this will record its service and repair history for future reference.

Let us know if you require the use of a service hire tool whilst yours is away for repair, we will contact you to arrange this.

Step 4.

Explain the failure / problem

Let us know details of any problems with the tool e.g., slow to install fasteners. oil leak etc. The more detail you give us the better the outcome. We can also call you to discuss your concerns.

Step 5.

Confirmation email

Once submitted, you will receive a confirmation email where you can review the information that you have submitted.

If possible, can you please print a copy of the email off and pop it into your box with the tool.

Step 6.

Next steps

If requested, your tool will be collected, otherwise you will deliver / post the tool to us on your own courier. Our in-house service centre will assess the tool and get in touch with a quote or to discuss your options.

Thank you!